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Help Center

Welcome to the dropshipping Help Center. Here you can find advice on registering as a B2B partner, FAQs and Customer Service information.

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How to Register

Follow our simple steps to register as a dropshipping partner

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Customer Service Procedure

Read our CS procedure to understand how to contact our team

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Dropshipper Guide

Learn how to manage your account, integrate products and place orders.

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Synchronisation Method

Add plugins, API and CSV/XML feed to sync data to your sales channel.

Learn more

Frequently Asked Questions

Got a question? Learn more about worldmall and find answers to frequently asked questions here.

icon About worldmall
icon Business Registration and Tax
icon Orders and Payments
icon Shipping
icon Returns
icon Feeds and Plugins

Customer Service

Read our advice on how to offer support to your end customer. If you need further business assistance, you can email or chat to our customer services. Before you contact us, please read our Customer Service Procedure.

icon Standard Return
icon Wrong Product
icon Damaged Product
icon Address Change
icon Missing Parts
icon Order Cancellation
icon Product Not Received
icon Product Not Functioning

Contact

Before you contact our customer services, please read the Customer Service Procedure.

icon Email

Please direct your email to the correct email address depending on your query:

dropshipping B2B Support

Contact us

dropshipping Customer Service (CS)

Contact us

  • Purchasing
  • Billing
  • Credit note
  • Payments
  • Requesting an account
  • Stock
  • Product information
  • Order status
  • Deliveries
  • Returns
  • Refunds
  • Damaged products
Average Response Time: 1 business day Average Response Time: 1 business day

Please do not use the same email address to send more than 40 consecutive emails within one hour, otherwise your email address will be blocked in our system for one hour and we will not be able to receive your emails.

Before sending an email, please pay attention to the following:

  • Send one email per case
  • Do not include multiple orders in one email
  • Once a case is open, please always reply to the previous email instead of starting a new email thread
  • Mention the order number in the subject line. Use dropshipping’s order number (e.g. B2B12345).
  • Include pictures or videos as an attachment (max. is 20M).
icon Chat

Presales Service Chat:

  • Opening Hours: Monday to Friday: 9:00 am - 3:30 am (CST - China Standard Time)
  • Contact us by clicking the button at the bottom right of B2B Help Center page.

Aftersales Service Chat:

  • Opening Hours: Monday to Sunday: 9:00 am - 12:00 am (CST - China Standard Time)
  • Contact us by clicking the button at the bottom right of the B2B Website page.

Note:

  • Do Not open multiple chats at same time.

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