Missing parts

Notice:

• Part replacement is not available for countries Canada, Japan, Saudi Arabia, and United Arab Emirates.
• dropshipping customer services no longer handles “Missing parts” for United States orders placed since 01-12-2023.

Step 1

Check in your feed that all of the parcels in the order were delivered.

Step 2

Send a request for missing parts to dropshippingXL customer services, and include:

• Order number
• SKU with missing parts

Step 3

dropshipping customer services will provide you with a list of parts. Share with your end customer to confirm parts missing.

Step 4

Send the list back to dropshipping customer services, who will create a replacement order. Inform your customer.